5 Ways WFM Improves Customer Service

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A customer service rep can’t solve customer problems if she is preoccupied with her own HR concern at work. There are many direct and indirect benefits of optimizing your timekeeping, scheduling, and payroll processes. Today’s message outlines 5 ways implementing Baron Workforce Management Suite will improve the customer service at your company.

Eliminate Coverage Gaps

Customer service 101: Have enough associates to give customers timely service. Schedule adherence ensures adequate shift staffing and the flexibility to adapt to changing circumstances on the fly.

Scheduling Stability Let’s Employees Focus on Customers

Complex schedules made effortless! Flexible shift definitions and schedule templates with up to five organization levels. Multi-manager, multi-department, multi-location capability. Everything you need for streamlined management of a few to hundreds of staff members in any industry. With customizable job coding, you know that you have employees with the required skills serving your customers.

Happy Employees Provide Better Service

Accommodating schedule preferences minimizes employee turnover, thereby improving the overall competence level of the department. Time card self management enables associates to concentrate on their work instead of trying to get schedule, shift change approval, time card, and accrual information from HR.

Absence and Overtime Management

Accurately capture and utilize attendance history to pinpoint trends, set alerts for violations, automate time-off requests, and evaluate the overall influence of unscheduled absences. Then adjust schedules and notifications in minutes to accommodate the findings. Strategic absence management makes sure that customer service doesn’t break down due to uncontrolled employee absences or unscheduled breaks.

Manager Super-Vision Of Mobile Staff

Monitor employee status in real time, from anywhere. Review remote staff levels, monitor current clock-in/out and breaks. Filter by department, manager, or location. Review, edit, and approve schedule and time cards on the go. Managers who save countless admin hours a week with Baron Workforce Management Suite have more time to train associates to give better service.

Contact baronHCM for information regarding Baron Workforce Management SuiteUPGRADE TODAY

baronHCM offers Baron Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and business.

Baron Workforce Management Suite includes Baron Time, Baron Scheduling, and Baron Mobile. Baron Workforce Management Suite is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.

How much can you save? Check our baronHCM ROI Calculator.

We can get you up and running with Baron Workforce Management Suite in minutes. Contact us today to schedule a demo.

Keep Cooking with Baron Workforce Management Suite

restaurant employee workforce management system

Are you the owner of a restaurant, cafe, or diner? Then today’s post is for you! As you know, there is so much more to running a restaurant than coming up with delicious food – although that’s key! Once you start attracting more people, you’ll have to work hard to keep your restaurant staffed to cater to all the customers.

We at baronHCM know how essential it is for owners like you to efficiently manage your staff members. So that’s what we help you do!

We understand that restaurants don’t have time or money to waste, and so we created a solution to expand your profits, cut overhead amounts, and save you time. With Baron Workforce Management Suite, you’ll be able to use our automated tools to expedite many of the day-to-day operations within your organization.

Baron Workforce Management Suite includes:

  • Baron Time
  • Baron Scheduling
  • Baron Mobile
  • Baron Workforce Management Clock

Baron Time is our powerful cloud-based time and attendance solution that takes the hassle out of restaurant employee time tracking.

  • Time Card Approvals
  • Time-off Requests/Balances
  • Audit Trail and Time Card Notes
  • Nine Pay Rate Fields
  • Max Hours Indicator
  • Employee Groups/Sorting/Filtering
  • Multiple Site Management
  • Dashboards (Employee and Client Level)
  • Weekly ACA Reports
  • TimeWorks Mobile App

As food costs rise, restaurant owners are constantly on the lookout for ways to curtail overhead amounts. Employee Groups is a powerful feature that automatically tracks labor costs to the penny, so you can see where you can cut back and become more efficient. This is a great money saver for your restaurant. The Employee Profile feature logs key information for each team member so supervisors can quickly fill shifts with the most suitable staff members.

Baron Scheduling teams with Baron Time to add even more helpful pieces customized to streamline your administrative processes. Baron Scheduling Employee Profile stores employee-specific information (address, skill set, required licensing, etc.) that it references to quickly identify “best fit” candidates for you to choose from when creating schedules or filling shifts at the last-minute. This is crucial in making sure all of your customers are getting top notch service.

We sell the same system used by large international chains including Subway, Jimmy Johns, and KFC, but it can be customized for the smallest boutique coffee shop. No matter your size, we can help you keep cooking!

Contact baronHCM for information regarding Baron Workforce Management SuiteUPGRADE TODAY

baronHCM offers Baron Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and business.

Baron Workforce Management Suite includes Baron Time, Baron Scheduling, and Baron Mobile. Baron Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.

How much can you save? Check our baronHCM ROI Calculator.

We can get you up and running with Baron Workforce Management Suite in minutes. Contact us today to book a demo.

New York State Labor Law Compliance Checklist

Labor laws at the federal, state and local level are are complicated and change all the time.

70% of employers audited are found in violation, according to a recent estimate. In New York, you risk large financial damages, personal liability and even jail time for violations. Timekeeping problems put you at significant risk.

Use this checklist as a guide to see if you have any obvious problems in your timekeeping that expose you to risk of violation.

We also recommend that you consult legal, accounting, payroll and HR experts to ensure you are doing all you can to protect yourself, your company and your employees.

Click to Download the PDF

NYC Sick Leave Timekeeping Compliance Checklist

Sick leave is an important benefit for both employer and employee. Without it, employees go to work sick (nearly 50% according to a recent Kaiser Family Foundation study).

A separate study by the National Foundation for Infection Diseases found that 30% of workers reported that they contracted the flu from a colleague. NYC rules require sick leave and proof of compliance.

Use this NYC Sick Leave Timekeeping Compliance Checklist as an aid to see if you have any obvious timekeeping issues related to sick time management.

We also recommend that you consult legal, accounting, payroll and HR experts to ensure you are doing all you can to protect yourself, your company and your employees.

Click to download the PDF.

NY Spread of Hours Timekeeping Compliance Checklist

New York wage orders from the Commission of Labor require certain employers to provide extra compensation to employees in specific situations based on the ‘spread of hours’ in the day.

Spread of hours is defined as the total hours between the first shift start and the last shift end, regardless of hours worked.

While wage order details may change over time and other jurisdictions may impose their own version, the basic timekeeping requirements remain consistent.

Use this Spread of Hours Timekeeping Compliance Checklist as a guide to the capabilities required to track and minimize spread of hours while remaining compliant.

We also recommend that you consult legal, accounting, payroll and HR experts to ensure you are doing all you can to protect yourself, your company and your employees.

Click here to download the PDF.

New York Paid Family Leave Checklist

New York Paid Family Leave is available to virtually all private employees in the state.

Employers must accurately track hours and days worked as well as sick time and leave time to ensure they comply with the law.

Use this New York paid family leave checklist to identify timekeeping features needed to properly fulfill employer responsibilities for Paid Family Leave.

We also recommend that you consult legal, accounting, payroll and HR experts to ensure you are doing all you can to protect yourself, your company and your employees.

Click to download the PDF.

Daily Timekeeping Compliance Checklist

Federal, state and local labor laws all require accuracy in timekeeping. Some, like New York, specify that the timekeeping must be daily—anything short of that is unacceptable.

Timesheets prepared at the end of the work week are noncompliant. Weekly employee time recording is insufficient. Records must be kept daily and available immediately for audit.

Download our Daily Timekeeping Compliance Checklist to identify timekeeping problems in your operation that could be a problem during audit.

We also recommend that you consult legal, accounting, payroll and HR experts to ensure you are doing all you can to protect yourself, your company and your employees.

Click to Download the PDF

No More Missed Punches

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Biometric Time Clock Paired With Employee Timekeeping System

Baron Workforce Management Clock combines the latest in time clock technology with industry-proven, cloud-based time and attendance services.

Company-Wide Benefits

HR and Payroll managers won’t have to research and correct missed and unmatched punches and system is synced to payroll system. It provides supervisors with maximum visibility and tools for absence and overtime management, leave planning, compliance, notices, and time card approvals. Employees appreciate simplified, accurate punch in/out, convenient notifications, and 24/7 time card visibility.

Here are the specs:

    • Interactive Prompt
      Real-time confirmation for employee work status and applied job codes.
    • Data Input
      Enter tips, codes, or responses.
    • Employee Status Awareness
      System tracks employee state (clocked in or out, on break, current job code). Eliminates missed punches and enables complete timekeeping records and analytics.
    • Fingerprint Enrollment
      Supervisors can rapidly enroll employee fingerprints at the clock.
    • Fingerprint Validation
      Employee identification/confirmation with rapid biometric fingerprint reader.
    • Wi-Fi Enabled
      Allows placement on manufacturing floors or in areas where network wires are not feasible.
    • Ethernet Connection
      Wired link to networks.
    • Battery Backup
      Supports continued usage for up to three hours (depending on use) in the event of lost power.
    • Offline Mode
      Punches are cached if network connectivity is lost and submitted when connection is restored.
    • Multiple ID Form Factor Support
      Recognize employees with PIN, proximity cards, or fingerprints—all supported within the same site.
    • Remote Update
      Clock acquires latest software updates without user action.
    • 7” Color Screen
      High contrast, large area screen for punches, notifications, and data input.
    • User Capacity
      Up to 6000 fingerprints/timecards.

 

How can Baron Workforce Management Clock transform my payroll process? Call 631-266-2500 today.

Contact baronHCM for information regarding Baron Workforce Management SuiteUPGRADE TODAY

baronHCM offers Baron Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and company.

Baron Workforce Management Suite includes Baron Time, Baron Scheduling, and Baron Mobile. Baron Workforce Management Suite is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.

How much can you save? Check our baronHCM ROI Calculator.

We can get you up and running with Baron Workforce Management Suite in minutes. Contact us today to book a demo.

How to Evaluate Your Labor Audit Liability

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Are You Compliant?

Is your company at risk for fines or sanctions in case of a labor audit? By answering the following questions, you can better establish your current labor audit liability.

Are Your Timekeeping Procedures Sufficient?

  • Are employee time and attendance records accurate and accessible?
  • Are staff members paid for all the time worked?
    • (Employers should not require employees to work before and after shifts, or at home off the clock.)
  • Does the system accurately calculate PTO?
  • Would the data stand up to a labor audit?
  • Can employees cheat the system?

Do Employees and Managers Increase or Decrease Your Liability?

  • Do employees know how to properly punch in/out for shifts, meals, and breaks?
  • Do employees know how to total time cards?
  • Do managers know federal, state, and local labor provisions?
  • Do managers know how to verify time cards?
  • Do managers know how to approve shift change requests?
  • Are managers educated about company policies regarding overtime?

Need a New Timekeeping System?

Based on the previous questions, have you decided that your business needs a better employee timekeeping system to protect yourself in case of a labor audit or employee labor dispute?

Improve Compliance Without Adding More Work

Baron Workforce Management Suite paired with one of our biometric time clocks can significantly lessen your risk of being fined for noncompliance while simultaneously decreasing the time required to track employee time and attendance. Call baronHCM today for a demo of our economical, cloud based system.

Contact baronHCM for information regarding Baron Workforce Management SuiteUPGRADE TODAY

baronHCM offers Baron Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and organization.

Baron Workforce Management Suite includes Baron Time, Baron Scheduling, and Baron Mobile. Baron Workforce Management Suite is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.

How much can you save? Check our baronHCM ROI Calculator.

We can get you up and running with Baron Workforce Management Suite in minutes. Contact us today to book a demo.

It’s Time to Cut Your Losses

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Are you using a manual employee time and attendance system that fails to ensure the accuracy of timekeeping? If so, you are paying for time not worked. It’s time to cut your losses. 

The Cost of Time Card Estimation
You can save on labor costs by eliminating timecard estimation. How accurate is memory? When staff members forget to punch in or out and have to record missing punches on their timecard several days later, do you think they estimate in and out times in your favor? Can you recall your start and end times precisely for the past payroll period? Paying for just a few extra minutes per staff member each week can really add up.

If you have 25 employees who approximate their hours with an extra 8 minutes of time for which they were not on the job, you will overpay:

  • $184 weekly
  • $367 biweekly
  • $794 monthly

If you do the math for a whole year, you can really see that you need to stop the bleeding. This is what you would overpay for three entry-level wages:

  • $9.00/HR $7800
  • $10.00/HR $8667
  • $11.00/HR $9529

What could you do with an extra eight grand a year? Purchase new equipment? Provide additional training? Expand advertising?

The Solution
Baron Workforce Management Suite includes Baron Time, a cloud-based time and attendance solution that makes reducing labor costs easy. As your employees record time on their tablets, mobile phones, or computers—or with one of our plug-and-play time clocks—you’ll reduce time card guesstimating that leads to unnecessary overpayment. 

Let us show you how Baron Time can help your company. Call today for a demo!

 

Contact baronHCM for information regarding Baron Workforce Management SuiteUPGRADE TODAY

baronHCM offers Baron Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and business.

Baron Workforce Management Suite includes Baron Time, Baron Scheduling, and Baron Mobile. Baron Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.

How much can you save? Check our baronHCM ROI Calculator.

We can get you up and running with Baron Workforce Management Suite in minutes. Contact us today to schedule a demo.