Northwest Outfitters is a small retail chain tackling the obstacles of selling in the competitive outdoor sports sector. Managing a specialized labor force across 5 locations became their focus as an opportunity to considerably reduce costs and gain a competitive advantage.
Workforce Management is a key sore spot for retail businesses with numerous departments. Northwest Outfitters’ primary challenge is keeping unique departments staffed with the right people while reducing costs with viable cross-department coverage. They also wanted to address one of their largest budget issues; unexpected overtime.
Except for a small body of supervisors, all sales associates are part time. When there is a staffing pinch, it can be nearly impossible to keep part-timers from working forty hours or more. Holiday breaks and year-end staffing has added scheduling snags and compliance pressure with the burden of tracking and reporting.
Baron Workforce Management Suite Integration Creates Savings
With Baron Scheduling, the scheduling solution in Baron Workforce Management Suite, department managers created standard schedule templates for busy and slow sales periods, which vary from department to department. With the standard schedule in place, managers can drag and drop to adjust to changing conditions. This has been a critical time saver for managers, and with pre-defined alerts, has provided a considerable reduction in last-minute overtime.
SOLUTION — Baron Workforce Management Suite
- Baron Scheduling for streamlined scheduling and mobile coordination.
- Baron Time for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Before Baron Workforce Management Suite implementation, staff members constantly contacted supervisors about shift adjustments, time card foul-ups, and PTO accruals. With Employee Self Service (ESS), employees clock in/out from their mobile device, manage their own time cards, submit time off requests, and check accruals without having to contact a supervisor. With the intuitiveness of PunchLogic, time card mistakes are no longer a substantial problem.
When employees manage shift changes, all managers have to do is approve them on the Virtual Trade Board. Baron Scheduling even alerts the employees affected when a shift change is approved! With job codes and employee groups, staff members with the appropriate skills are scheduled in the corresponding departments. This helps maintain first-rate customer service for which Northwest is known.
No More Compliance Headaches
With customized overtime notifications, supervisors are notified when part-time employees are approaching full-time hours, and full-timers are approaching overtime. They don’t need to be constantly monitoring time cards to keep associates working within the authorized hours. In the case of a DOL audit, reports can be produced instantly from attendance data that was automatically captured and recorded.
Northwest Outfitters is benefitting from reduced labor amounts, improved scheduling, automated compliance tools, and associates who are much happier with their jobs.
baronHCM offers Baron Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and organization.
Baron Workforce Management Suite includes Baron Time, Baron Scheduling, and Baron Mobile. Baron Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
How much can you save? Check our baronHCM ROI Calculator.
We can get you up and running with Baron Workforce Management Suite in minutes. Contact us today to book a demo.