Coat and Thai is a contemporary Thai restaurant whose owners are planning to open a second location with hopes of franchising in the future. It deals with the challenges common to the restaurant industry; service peaks, specialized staff, and high employee turnover.
Overwhelming Workforce Management Challenges
Coat and Thai’s sole manager was the only one doing the hiring, scheduling, and time tracking, creating a bottleneck that soon became an all-consuming burden. She was managing employee time, attendance, and scheduling with a 90’s era punch clock, Excel spreadsheets, and a small dry erase board hung in the kitchen. The establishment has team members working from 5:00 a.m. until 2:00 a.m., seven days a week, compounding the logistics of scheduling.
Additional challenges included maintaining adequate staffing for every shift, adapting schedules to unanticipated surges in business, managing schedule requests, tracking worker meal breaks, and keeping skilled chefs and experienced servers from jumping ship to newer restaurants opening in the neighborhood; a sour prospect for any business.
Baron Workforce Management Suite Sweetens the Sour
Coat and Thai determined that the first order of business was automating employee time and attendance. Baron Time allows associates to clock in/out from their mobile devices, eliminating the need to swamp the kitchen during critical shift changes, and allowing employees to merge in and out of shifts with improved efficiency.
Customers are experiencing better service, and Coat and Thai has eliminated costly guesswork and back-dating when congestion forced associates to skip clocking in. Mobile clock also allows their head chef to clock in off site when acquiring produce at local farmer’s markets, saving time and reducing time card errors, something both management and employees appreciate.
Reduced Labor Costs
Coat and Thai has seen a reduction in labor costs as a result of incorporating integrated clock in/out features for unpaid meal times and breaks. Before Baron Workforce Management Suite, employees often punched out for a meal and forgot to punch back in, creating problematic back-filling and costly guesswork. With Baron Workforce Management Suite PunchLogic, busy team members are only given logical options when accessing the clock in system to lessen mistakes, compile better records, and streamline payroll.
Filling holes in the schedule has become far less complicated with the Baron Scheduling Virtual Trade Board. Previously, the manager would circulate shift change requests to the staff, and then re-circulate when options were proposed. Now, team members simply put requests on the Virtual Trade Board. Managers can rapidly view, monitor and confirm shift request changes online. Once a shift trade is confirmed, Baron Scheduling automatically notifies the appropriate associates. Since the system implementation, the restaurant has rarely been caught shorthanded. Job codes and pre-set requirements make scheduling simple so classifications such as the age requirement to serve alcohol don’t get overlooked during shift swaps or replacements.
SOLUTION — Baron Workforce Management Suite
- Baron Scheduling for streamlined restaurant scheduling and mobile coordination.
- Baron Time for integrated time and attendance tracking.
- Mobile access offers employee access and management control.
The staff members love the Virtual Trade Board because it has dramatically reduced the time it takes to manage work schedules and submit time cards. Many staff members are college students whose schedules change each semester. Adapting schedules to better furnish staff flexibility has considerably improved employee morale and curtailed turnover.
Poised for Growth
The owners of Coat and Thai are better prepared for projected expansion into new venues and franchising. With a handle on the complexities of crew scheduling, and seamless integration with payroll, owners and management can now focus on service and growth. Custom templates make schedule replication quick and easy, and centralized reporting permits the company to monitor and accommodate changes while reducing expensive overtime, scheduling conflicts, and peak service emergencies.
Most importantly; associates are excited to participate in the growth of the organization and share their enthusiasm with their increasingly satisfied customers.
baronHCM offers Baron Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and business.
Baron Workforce Management Suite includes Baron Time, Baron Scheduling, and Baron Mobile. Baron Workforce Management Suite is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
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We can get you up and running with Baron Workforce Management Suite in minutes. Contact us today to book a demo.