5 Ways WFM Improves Customer Service

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A customer service rep can’t solve customer problems if she is preoccupied with her own HR issue at work. There are many direct and indirect benefits of optimizing your timekeeping, scheduling, and payroll processes. Today’s article outlines 5 ways implementing Baron Workforce Management Suite will increase the customer service at your company.

Eliminate Coverage Gaps

Customer service 101: Have enough staff members to give customers timely service. Schedule adherence ensures adequate shift staffing and the flexibility to adapt to changing conditions on the fly.

Scheduling Stability Let’s Staff Focus on Customers

Complicated schedules made effortless! Flexible shift definitions and schedule templates with up to five organization levels. Multi-manager, multi-department, multi-location functionality. Everything you need for uncomplicated management of a few to hundreds of associates in any industry. With customizable job coding, you know that you have staff members with the required skills serving your customers.

Happy Employees Deliver Better Service

Accommodating schedule preferences decreases team member turnover, thereby raising the overall competence level of the department. Time card self management allows staff members to concentrate on their work instead of trying to get schedule, shift change approval, time card, and accrual information from HR.

Absence and Overtime Management

Accurately capture and utilize attendance history to discover trends, set alerts for violations, automate time-off requests, and analyze the overall impact of unscheduled absences. Then adjust schedules and notifications in minutes to accommodate the findings. Strategic absence management makes sure that customer service doesn’t suffer due to uncontrolled employee absences or unscheduled breaks.

Manager Super-Vision Of Mobile Staff

Monitor staff member status in real time, from anywhere. View remote staff levels, check current clock-in/out and breaks. Filter by department, manager, or location. Review, edit, and approve schedule and time cards on the go. Managers who save countless admin hours a week with Baron Workforce Management Suite have more time to train associates to give better service.

Contact baronHCM for information regarding WorkforceHUB™UPGRADE TODAY

baronHCM offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your supervisors, employees, and business.

WorkforceHUB includes Baron Time, Baron Scheduling, Baron Mobile, and ApplicantStack. We’ve just added recruitment, onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is designed for busy employers like you who need to reduce cost-per-hire, streamline scheduling, automate time tracking, maintain regulatory compliance, and reduce labor costs.

How much can you save? Check our baronHCM ROI Calculator.

We can get you up and running with Baron Workforce Management Suite in minutes. Contact us today to schedule a demo.

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